A NEW SERVICE MODEL
As the leading Western private-sector water services company in Japan, Veolia provides customer management services for public water utilities. With municipal clients including the cities of Tokyo, Osaka and Kyoto, Veolia generates annual revenue of over €100 million in the country and has over 10 million customers. Veolia’s activities in Japan illustrate the company’s ability to provide local authorities with methods and expertise designed to optimize service performance without investing or privatizing local operators.
INNOVATION AND RESPECT FOR THE ENVIRONMENT
Veolia designs innovative solutions that help protect the environment, such as the new, ultra-modern call center that opened in 2014 in Narita, 65 km from Tokyo.
Jenets has been using a fleet of electric vehicles since 2012. By the end of 2015, all employees will be able to use the fleet’s 300 cars and 600 motorcycles, promoting Veolia’s commitment to responsible development throughout Japan. Finally, Veolia is set to introduce an automatic meter-reading system in 2014.
Christian Jersalé
Director, Veolia Japan, responsible for municipal activities
“Our day-to-day challenge in Japan is to change the rules of the game. It’s a very modern country but it still has a long way to go in terms of optimizing and organizing its public utilities.”
Customer benefits
- Operational excellence: improving service performance
- Controlled costs
- High level of satisfaction among residents for quality of service
Solutions
- Customer relations: multi-channel management, management of customer accounts, meter reading
- Data management and smart services: remote meter reading, management of consumption data
20% of the population signed up as Veolia customers
10 М water meters managed by Veolia